Orlando Senior Help Desk

Talk to a Specialist


421 Montgomery Road #131
Altamonte Springs, FL 32714
Email: info@orlandoseniorhelpdesk.org

VA Services for Older Americans

Ted Grant

It is crucial for all eligible veterans to enroll in the VA clinic program. For eligibility requirements, refer to the VA website and/or contact your county VA Service Officer (see websites listed below).

In Orlando, the process involves enrolling at the VA clinic, completing Form 1010EZ on line, or mailing the form to VA Medical Center Enrollment Clinic. The VA Medical Home is located at 5201 Raymond St., Orlando, Fl. 32803. The following documents are needed:

  •     A  copy of both sides of your current insurance card (including Medicare or Medicaid)

  •      A  copy of your Discharge Certificate (DD-214) or any other proof of service

  •      A copy of a Service Connected Disability Award Letter (If any)

  •     (Purple Heart recipients only) a copy of your award  letter if ‘Purple Heart’ is not noted on your DD214

To speak to someone, please call 321-397-6177.

VA Benefits vary according to one’s needs. There are specialty services such as neurology, dermatology, speech, vision, auditory, surgical, geriatrics and other specialties. After completing eligibility requirements, you are assigned to a team (different colors) and given an appointment with a Primary Care Physician. To maintain eligibility, you must be seen twice each year. The VA does not have to be your primary health provider, but you must be in the system to receive benefits. For example, you may be eligible for free or low cost glasses and/or hearing aids within the VA system of contracted providers.

VA programs of interest to older persons include but are not limited to:

  • Home Based Primary Care (HBPC) program for those who cannot travel to the clinic. These services include:  in-home visits and monitoring from an Advanced Registered Nurse Practitioner and a nurse/case manager. HBPC social worker, team psychologist, and a dietician if indicated. Telehealth program is available through Care Coordination.

Story of Couple Receiving Home Based Primary Care Services for Homebound Veteran

The Veteran is enrolled in the Home Based Primary Care (HBPC) program. He receives in-home visits and monitoring from an Advanced Registered Nurse Practitioner and a nurse/case manager. His wife receives regular supportive visits from the HBPC social worker. The couple has also received assistance from the team psychologist and has regular contact with the dietician.

In addition to the medical and emotional support provided within the home, he also participates in the Care Coordination Home Telehealth program. His wife is able to take his blood sugar, blood pressure, and other vital statistics and send them through the monitoring equipment to be reviewed daily at the VA by a Caregiver Support Coordinator. She has assistance three times a week with providing personal care (bathing/grooming) from trained staff through VA Community Health Care Services.

Respite services are now in place, which allows his wife to have agency staff come to assist him in the home while she takes personal time, runs errands, and attends appointments. Providing care for an ill, injured, or aging Veteran takes a lot of time, energy, and support. Through services offered by the VA, the veteran has been able to stay in his own home with assistance and support.

  • VA Aid and Attendant Program, a Pension entitlement: Eligibility requirements are that you are a Wartime Veteran, serving one day of active duty during a period of war with at least 90 days of active duty and have a discharge other than dishonorable. Care can be provided at home or in a community facility such as Assisted Living and Memory Care units. You must need another person to provide assistance with at least one activity of daily living (ADL’s) such as bathing, dressing, grooming, medication management, eating, transferring, assistance due to cognitive or mental impairment, and others. Financial eligibility must be met. You may consult an attorney, financial advisor, geriatric care manager, or other professional to discuss meeting income and asset requirements. You should not pay to have the application filed. You can also obtain the assistance of the:

Orange County VA Service Officer, through the Veterans Service Office,  2100  E. Michigan Street, Orlando, FL. 32806, Phone: 407-836-8990 

Seminole County VA Service Officer, 534 West Lake Mary Blvd. located in the Reflections Plaza at Hidden Lakes, 1/2 mile west of 17-92, in Sanford. Phone: (407) 665-2300. http://www.seminolecountyfl.gov/comsrvs/vetsvcs/index.aspx

Osceola County VA Service Officer, 330 N Beaumont Ave, Kissimmee, FL 34741.    Phone:  407-742-8455  http://osceola.org/veteransservices/home.cfm

Lake County VA Service Officer, 315 W. Main St. Suite 520 Tavares, FL 32778. Phone: 352-742-6585 http://www.lakecountyfl.gov/departments/community_services/health_and_human_services/veterans_services/

Volusia County VA Service Officer, Orange City, 775 Harley Strickland Blvd., Suite 104. Phone: 386-775-5205


  •  Hospice Services: Provide comfort rather than curative services for those with an advanced disease that is determined to be terminal

  •   Respite care: Limited to 30 day per year.Respite Care is a program that provides short-term services to for caregiver relief from the demands of daily care for the chronically ill or disabled Veteran.

  •   Domiciliary care: Short-term rehabilitation and Long-term health maintenance care.

To obtain details on VA services and benefits, you can access the VA website, http://www.va.gov/